Effect of Information Technology Competence on Bank Employees’ Productivity of Udaipur (Rajasthan)
Keywords:
Information Technology, Competence, Bank, EmployeeAbstract
Banking and Financial Service sector is one of those sectors which are continuously facing ever-increasing reasonable pressure of earn compatible acquaintance with global banking development, globalization, rapidly varying customer demand pertaining to technological advancement has led into a big challenge to the banks and require for upgrading banking competence of employees to ensure better quality for the customers, improved productivity and cost reduction with the effective IT tools and practices incorporation. For the aforesaid challenges and upgrading in banking employees are at the core, and for that information technology competence, skill and knowledge set enabled employees are leveraging variable. Specifically the main objective is to measure the bank employees’ Information Technology (IT) competence and effect of information technology competence on their overall productivity. Employee information technology competence effect on the job productivity is a considerable variable to measure the overall organizations’ performance and also confirms sustainability in the intense competition, as technology competence improve operational and functional capacity of an employee for the job and related processes (Obeng, Boachie, 2018). The sampled banks and their employee population chosen for the study purpose are of Udaipur district of Rajasthan. Primary data was collected through a well structured questionnaire survey tool. Stratified random sampling and random probability procedures were proffered for the selection of the banks and employees as the sample. The results of the statistical analysis revealed that information technology competence in private bank employees is comparatively higher than the public sector bank employees and employees of both the banks are agreeing that information technology competence influence their overall productivity in banking operations. It was also identified that demographic characteristics such as educational, gender, job scale, marital status, locality and age significantly influence the IT competence of the bank employee. A significant and positive correlation was found between the employee technology competence and job related productivity. For the sampled bank employees’ good and significant IT competence was observed for banking software and hardware and other hardware of information technology system of banks.
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