Transformation in Banks Through E-Banking Services – Employee’s Perception

Abstract

The revolution of information technology has made a tremendous impact in the banking industry. E-banking services are replacing traditional services and creating a new scale in transformation. There is a paradigm shift in different parameters of transformation. The behaviour of an employee is influenced by his personality, motives and efforts. Improved behavior has better performance and rewards which provides more satisfaction to the employees. A satisfied employee tries to learn and work effectively. The objectives of the study were to study whether there is significant relationship between the demographic profile and nature of bank, to examine the level of agreement by employees on their perception towards transformation and to know the factors influencing employee’s perception towards e-banking services. The findings shows that all the demographic factors have an significant relationship with nature of banks, there is high level of agreement among age, type of bank, gender, educational qualification, experience and annual income and designation alone shows low level of agreement, the three key predictors of employees perception were enhance productivity, convenience and time savings. Recommendation are fresh bank employees who are non-commerce candidate should be given one month training on banking theoretical concepts and the banks should arrange counseling sessions at least once in a year for their employees to reduce their stress level. It is the provision of information or services by a bank to its customers through electronic devices. Employees are benefited on e-banking because of its saving and easy handling transactions.