A Study on Customer Delight in Hotel Sector
Keywords:
Customer Delight, Hotel Sector, SatisfactionAbstract
Customer satisfaction, like explored in the present times on front of the endeavors to create a “Delighted” customer. “Customer Delight” can be defined as pleasing the customer with the product or service. This article is about exploring the customer delight variables and overall satisfaction of the hotel and also the factor influencing the customer satisfaction. One of the major factors is Customer Delight, a significant role in deciding whether to do a business with the certain hotel or not. Hence, an attempt has to measure the customer delight of hotel sectors.
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