DR. R. THENNARASAN. A Study on Service Quality Perception and Policyholders’ Satisfaction in LIC of India in Nagapattinam District. International Journal of Management Studies (IJMS), [S. l.], v. 6, n. 2(2), p. 58–65, 2021. Disponível em: https://www.researchersworld.com/index.php/ijms/article/view/1109. Acesso em: 5 aug. 2025.