ANJUM ARA. Effect of Demographic Variables on Service Quality Dimensions: An Empirical Assessment of Hotel Industry. International Journal of Management Studies (IJMS), [S. l.], v. 6, n. Spl Issue 1, p. 12–19, 2021. Disponível em: https://www.researchersworld.com/index.php/ijms/article/view/1176. Acesso em: 7 aug. 2025.