ANJUM ARA; MR. ABID SHAFI ZARGAR. Service Quality Variance across Demographic Variables: An Empirical Assessment of Hotel Industry in Northern India. International Journal of Management Studies (IJMS), [S. l.], v. 6, n. 1(3), p. 01–12, 2021. Disponível em: https://www.researchersworld.com/index.php/ijms/article/view/1433. Acesso em: 24 jun. 2025.