DR. (CA) SUBRAHMANYA BHAT. A Survey on Customer Satisfaction and Quality of E-Banking Services – With Special Reference to South Goa. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. Spl Issue 3, p. 119–125, 2021. Disponível em: https://www.researchersworld.com/index.php/ijms/article/view/1590. Acesso em: 14 feb. 2026.