N. KASAMBU; DR. R. SRITHARAN. A Study on Customer Delight in Hotel Sector. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 3(7), p. 151–156, 2021. Disponível em: https://www.researchersworld.com/index.php/ijms/article/view/2070. Acesso em: 24 jun. 2025.