DR. ABDUL KHALIQUE TALUKDER. Customers Expectations & Perceptions of Service Quality of Commercial Banks. International Journal of Management Studies (IJMS), [S. l.], v. 5, n. 4(2), p. 53–60, 2021. Disponível em: https://www.researchersworld.com/index.php/ijms/article/view/2075. Acesso em: 15 feb. 2026.