Pankaj Sharma, and Deepika Jhamb. “MEASURING SERVICE QUALITY IN THE TELECOM INDUSTRY IN INDIA”. International Journal of Management Studies (IJMS) 4, no. Spl Issue (October 6, 2021): 123–131. Accessed June 25, 2025. https://www.researchersworld.com/index.php/ijms/article/view/1336.