Dr. Anil K. Singh. “Service Quality – Customer Satisfaction Link: An Empirical Study of Rural Telecom Sector in Gwalior Region”. International Journal of Management Studies (IJMS) 5, no. 1(4) (October 23, 2021): 90–94. Accessed August 6, 2025. https://www.researchersworld.com/index.php/ijms/article/view/1683.