Padmanaban Sooresh, and Dr. S. Victor Anandkumar. “Influence of Demographic Characteristics on Service Recovery Performance: A Study of Frontline Staff of India Post”. International Journal of Management Studies (IJMS) 5, no. 2(5) (October 31, 2021): 1–10. Accessed June 24, 2025. https://www.researchersworld.com/index.php/ijms/article/view/1836.