Sylesh S, and Dr. A. M. Viswambharan. “A Study on Employee Retention in BPO Industry in Kerala”. International Journal of Management Studies (IJMS) 5, no. 3(5) (November 27, 2021): 18–24. Accessed June 24, 2025. https://www.researchersworld.com/index.php/ijms/article/view/1917.