N. Kasambu, and Dr. R. Sritharan. “A Study on Customer Delight in Hotel Sector”. International Journal of Management Studies (IJMS) 5, no. 3(7) (November 29, 2021): 151–156. Accessed June 24, 2025. https://www.researchersworld.com/index.php/ijms/article/view/2070.