Level of Awareness and Extent of Practice of Quality Management System in Negros Oriental State University (NORSU), Philippines

Abstract

This study sought to determine the level of awareness and extent of practice of Quality Management System in Negros Oriental State University (NORSU).  The study used the descriptive quantitative method. It adopts a questionnaire from ISO 9001:2008 Quality Management System. The findings indicate that majority of the respondents are in their early adulthood stage, male-dominated who are holding Instructor rank positions in the University and have no relevant master’s degree qualifications in their field of specialization. In conclusion, the awareness level and extent of practice of Quality Management System (QMS) in NORSU was perceived as moderately aware and moderately practice by the personnel, and have significant difference between the awareness level and extent of practice. As a recommendation, a proposed strategies be implemented to solve the problems pertaining to Quality Management System.