STUDENTS’ SATISFACTION SURVEY ON PNU–NL SERVICES
Keywords:
assessment, students’ satisfaction level, teacher education institutionAbstract
The assessment of students’ level of satisfaction is important in determining service quality at teacher education learning institutions. To remain competitive with other teacher education institutions, it is important that the university continuously acquire, uphold, create stronger relationships and assess the level of students’ satisfaction to the services they provide. This study measures the level of student satisfaction with current services offered by Philippine Normal University North Luzon Campus. The study provides investigation and comparison of possible differences in terms of level of satisfaction across the biographical profiles of respondents. A survey guided by a structured questionnaire has been administered to a sample of 287 students from the different curricular year levels. Six core services such as, Academic Advising, Administrative Support Services, Campus Life, Concern for the individual, Service Excellence, and Instructional Effectiveness were assessed by the students together with the services offered by the different offices within the university. Mean analysis reflects that students were satisfied with all of the core services provided, however, dissatisfaction has been reported only in two augmented areas specifically, the clinic and supply office. Quite interestingly, no significant differences of opinion have been recorded among the biographical profiles of the respondents except for Age and Academic Advising, and Service Excellence; Sex Profile to Campus Life and Concern for the Individual. Moreover, across curricular year levels, there was a significant difference among the responses regarding the level of satisfaction they receive among the university services such as Academic Advising, Campus Life, Concern for Individual, Service Excellence and the different offices. Overall, satisfaction level is high and results indicate satisfaction of students on the services offered by Philippine Normal University North Luzon Campus.
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