MANAGING EMPLOYEE RESISTANCE TO CHANGE A COMPARATIVE STUDY OF INDIAN ORGANISATIONS AND MNCS IN DELHI-NCR REGION

Abstract

Change is an inescapable fact of any organization and pervades society in general, affecting everybody and every organization up to an international level. The structure and operation of the organization must be able to respond and adapt to change and adapt to change due to uncertain economic conditions, fierce competition, government interventions, scarce resources and rapid technological innovation. Research with more than 320 projects showed the primary reason for failure in major change initiatives was lack of change management. After globalization and liberalization, the Food and Beverage industry is a growing sector and it is very important part of Indian economy. The Food and Beverage industry has a great influence of its external environment. Therefore, to be successful, companies of the Food and Beverage industry have to change according to the changes in the external environment. In the study eight companies of the food and beverage industry, four Indian companies and four MNCs in India were studied. These companies formed independent samples which could be analysed using null hypothesis test to investigate whether the difference between the means of the groups was significant statistically using the student t-test. The difference between the type of resistances shown by employees of Indian companies and MNCs is highly significant and this is because of the significant difference between the work culture of Indian companies and MNCs. The study shows that to implement successful change, managements need an overall leadership force that is greater than the combined force of resistance. Management must communicate well the detailed aspects of the change and this style of management is more popular in MNCs.