DR. RITU SEHGAL. RELATIVE IMPORTANCE OF SERVICE QUALITY DIMENSIONS AND THEIR IMPACT ON CUSTOMER SATISFACTION IN PUBLIC SECTOR BANKS FROM NORTHERN INDIA. Researchers World - International Refereed Social Sciences Journal, [S. l.], v. 8, n. 3, p. 41–51, 2021. Disponível em: https://www.researchersworld.com/index.php/rworld/article/view/309. Acesso em: 27 dec. 2025.