MOHAMAD DIMYATI. CUSTOMER SATISFACTION AND SWITCHING COST TOWARD TRUST IN THE BRAND AND CUSTOMER RETENTION OF SIMPATI IN JEMBER. Researchers World - International Refereed Social Sciences Journal, [S. l.], v. 6, n. 2, p. 15–26, 2021. Disponível em: https://www.researchersworld.com/index.php/rworld/article/view/566. Acesso em: 8 aug. 2025.