KAMAL K. GUPTA; DR. IPSHITA BANSAL. DEVELOPMENT OF AN INSTRUMENT TO MEASURE INTERNET BANKING SERVICE QUALITY IN INDIA. Researchers World - International Refereed Social Sciences Journal, [S. l.], v. 3, n. 2(2), p. 11–25, 2021. Disponível em: https://www.researchersworld.com/index.php/rworld/article/view/597. Acesso em: 5 aug. 2025.