EHSAN AHADMOTLAGHI; DR. PRAFULLA PAWAR. ANALYSIS OF CRM PROGRAMS PRACTICED BY PASSENGERS’ AIRLINE INDUSTRY OF INDIA AND ITS IMPACT ON CUSTOMER SATISFACTION AND LOYALTY . Researchers World - International Refereed Social Sciences Journal, [S. l.], v. 3, n. 2(2), p. 119–126, 2021. Disponível em: https://www.researchersworld.com/index.php/rworld/article/view/607. Acesso em: 5 aug. 2025.